Service agreements are a proven way to reduce the cost of ongoing preventative maintenance of system components. A contract service agreement with Control Analytics, Inc. guarantees dedication and expertise at a highly competitive price.
Service Agreement highlights:
No standard overtime
Guaranteed Emergency Support: A Service Technician will mobilize within 24 hours in the event a system problem cannot be resolved with telephone assistance or factory repair
24/7 Telephone Support: Access to a Control Analytics, Inc. technician 24 hours a day, 7 days a week with any questions or issues related to a CEM or Hg System
Emergency Shipment of Spare Parts: In emergencies, Control Analytics, Inc. will provide expedited shipment and delivery, including commercial freight services, of in-stock parts during or outside of normal business hours (additional fees apply)
Priority Support: Service Contract clients receive priority emergency support for both on-site visits and in-house repairs
Requires a minimum of two site visits or appointments for in-house repairs annually